Tuesday, May 26, 2009

How to Order

How to Order Products on Replicaza

We list the brands available in each of these sections. To begin shopping, just click on the brand you are interested in - it's that easy!

At Replicaza, we have taken many steps to bring you the highest-quality images for your viewing. The images on our site are as color correct as possible. It is important for you to recognize that the color you view on your monitor may vary from the actual product color.

Most product thumbnail images are linked to larger preview images. Too see a larger image, click on the thumbnail picture. For your convenience, it will open up in a new window that you can close again after you are through viewing. This saves time reloading the page with all the sample items!

Once you found your favourite item, please take note on the Product Code and also the product price because you're going to have this information to fill it up in the Order and Payment Form.



What to expect when receiving your order:

These are a few helpful tips to help you receive your order in a timely and efficient manner. When the carrier delivers the products, the following steps will ensure that should you have any difficulties, they will be handled properly. This will also allow you to receive proper compensation. If you do not follow the steps below, you will be responsible for filing the claim against the carrier for compensation. However, if the steps are followed properly, Replicaza will file a claim on your behalf and either credit you for the damaged materials or replace them at your choice. Please also note that any refused shipments without the consent of Replicaza will be treated as a return with all of the associated costs.

  1. Inspect goods for damages. Even small indicators such as rips in the surrounding plastic can be indicative of improper handling of your order. Check the shrink wrap on your box to see if it is intact. If it is not, please make a note of that on the Delivery Receipt.
  2. Check your invoice or your order confirmation to verify that you have received the proper quantity of goods. If you believe that there are missing materials that were not shipped, please make sure you note those items and the delivering carrier and Replicaza will determine the source of the loss.
  3. Once you have verified that no materials are damaged and missing, you may sign the delivery receipt indicating as much. However, if you do find damages or missing items, you must note them on the delivery receipt in order to receive compensation. It is up to you to inspect the box before signing for the product. Please take the time to go through and look at each item.
  4. Proceed to notify Replicaza, listing the items damaged or missing, and indicate your preference for reimbursement or replacement of items. Before either can take place, a copy of the delivery receipt must be faxed or otherwise communicated to Replicaza. Please include separately the exact quantities and items that need to be replaced or reimbursed.

Congratulations! You are now ready to receive your order and are fully armed with information to make the process as easy and efficient as possible.



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